Support FAQ’s

cynergy data systems

How do I use my credit card terminal?

How do I use my credit card terminal?

When will I be charged for processing every month?

Do I have to pay my monthly fees at one time?

How do I read my monthly statements?

How do I change my bank account information?

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How long does it take to receive my money in my account from my credit card transactions?

If I am not processing part of the year because my business is seasonal, do I still pay my monthly service charges when I am not processing?

How do I start processing with Cynergy Data Systems?

What do I do if I am unable to settle the transactions in the terminal?

What do I do if I am unable to settle the transactions in the terminal?

What do I do if a transaction will not go through and I have swiped the card multiple times?

How do I get set up to accept American Express transactions?

How do I get set up with Gift Cards on Demand?

How do I get set up to process checks?

What is PCI Compliance?

Am I able to access my transactions and batches online?

I just sold my business to a new owner. Can the new owner use my account to process credit card transactions?

Who do I contact if my terminal is not working?